What is the proper process to reset a forgotten Epic End User password?

What is the proper process to reset a forgotten Epic End User password?

• A. Email the helpdesk without verification.
• B. Reinstall the Epic End User software.
• C. Use the password reset process or contact security admin; verify identity and issue a temporary password.
• D. Create a new user account instead.

Answer: (C)

When you forget a password, use the official recovery path that proves you are who you claim to be. The proper process is to go through the password reset flow or contact the security administrator, and complete identity verification. Once verified, you’ll receive a temporary password or a reset link, then you sign in and set a new password that meets the required rules. This approach keeps access secure and maintains proper auditing. Why this works: it prevents unauthorized access by making you prove your identity before giving you a way back in, and it provides a controlled way to re-establish credentials rather than bypassing security. Avoid other options because they don’t restore access securely: emailing the helpdesk without verification can expose you to security risks; reinstalling the software doesn’t change the underlying authentication credentials; creating a new user account sidesteps the established account, timelines, and auditing.

When you forget a password, use the official recovery path that proves you are who you claim to be. The proper process is to go through the password reset flow or contact the security administrator, and complete identity verification. Once verified, you’ll receive a temporary password or a reset link, then you sign in and set a new password that meets the required rules. This approach keeps access secure and maintains proper auditing.

Why this works: it prevents unauthorized access by making you prove your identity before giving you a way back in, and it provides a controlled way to re-establish credentials rather than bypassing security.

Avoid other options because they don’t restore access securely: emailing the helpdesk without verification can expose you to security risks; reinstalling the software doesn’t change the underlying authentication credentials; creating a new user account sidesteps the established account, timelines, and auditing.